Telephone requests for repeat prescriptions will be taken by a telephone answer machine on 01302 880303. The machine will be available to take your order 24 hours a day 7 days a week. When you use this service, please speak clearly, leaving your name, address and telephone number followed by your list of items required. You can also order by post, at the repeat prescription desk at the practice, or by e-mail at the following address:
In all cases please clearly identify yourself and detail all items required individually.
The Practice offers SystmOnline for ordering repeat prescriptions. Please ask at reception to register and for more information.
If you wish to speak to someone regarding a repeat prescription query, please ring between 1.00 pm & 5.00 pm to speak to the dedicated member of the admin team.
Please allow 48 hours (excluding weekends and bank holidays) before collection.
When collecting your prescriptions from the surgery, you will be asked to provide ID, preferably photo identification. If you collect prescriptions on behalf of someone else, please bring a signed note to confirm their consent.
It is practice policy to issue repeat prescriptions in 28 days’ supply. Patients can be offered 3 months post-dated prescriptions for repeat items. However, this arrangement may not be appropriate if your medication is likely to change.