The partnership of Dr Chhitij Mohan offer all consultations by appointment.
Dr Mohan’s interests include paediatric medicine and dementia.
Services Offered At The Surgery
Baby Immunisations held weekly
Counselling held weekly
Wart Clinic held fortnightly
Healthy Lifestyle Reviews are available for all patients between 16 years and 75 years of age. Health checks are available for all over 75 years of age not seen in the last 12 months. New patients are offered a consultation at registration to be undertaken within 6 months of registration
Please note if you wish to discuss any of the following conditions an appointment can be made with the Practice Nurse:
High blood pressure
Hormone Replacement Therapy (HRT)
Cervical Cytology (Smears)
Blood pressure checks,
New patient checks,
H Pylori test,
Glucose Tolerance test,
HEALTH VISITOR 01302 566776
Ante natal and post natal support
Baby massage & colic clinic
Liaison with nursery schools
Health education and promotion
Satellite clinics/drop in clinics in playgroup
Post MI visits and support
Appointments can be booked at Reception or by telephone during the opening hours. (Please see our opening and consultation times). We also offer an on-line service. If you wish to use this service, please ask at reception to register. Further details of this service are available in the Do It On Line section of this web site.
When you contact the surgery to book an appointment you will be offered the first available appointment which can be booked up to 4-weeks ahead. The receptionist will ask you for a very brief description of your problem to book you with the appropriate health care professional.
A triage service operates between 8.30 am and 11.00 am each day for urgent problems. Please try to call us as early as possible in the morning. You will be offered a telephone consultation with a healthcare professional the same day. Patients who call after 11.00 am with an urgent problem, will be asked to call back the following morning or signposted to alternative medical services; otherwise we will aim to deal with your problem within 24 hours.
Practice nurse/Healthcare Assistant appointments can be pre-booked up to 4-weeks in advance. The receptionist will ask you for a reason for the appointment with the nurse in order to be able to allow the appropriate length of time for the procedure.
The practice has a 2-line telephone system to access reception. Two reception staff continually man these 2 lines between 8 am and 6 pm. When the telephones are switched over from the night service at 8 am the lines are extremely busy, therefore please be patient when trying to get through. If you do not want to book an appointment and your call can wait until later in the day, it would be advisable to call after 11 am.
If you have a routine query or would like to request medication etc., without needing to see a healthcare professional, you can ask the receptionist to relay your message to the on-call team. These messages are picked up daily; you may be asked by the receptionist to ring back or the practice may contact you once your query has been reviewed.
Extended Access – Appointments Outside of Practice Hours
Extra appointments are being provided in the evening and at weekends across Doncaster. The service is an extension of the GP practice and offers routine and same day appointments with a range of clinicians including GPs, Nurses and other Healthcare Professionals.
With your consent, the clinicians will be able to access your healthcare record to ensure they can offer the right treatment for you, and prescribe medication or refer you for further treatment if necessary.
These appointments are run by Primary Care Doncaster Limited and are offered from the following locations:
The Lakeside Practice, Askern, DN6 0HZ
Tickhill and Colliery Medical Practice, Tickhill, DN11 9NA
Conisbrough Group Practice, Conisbrough, DN12 3JW
Thorne Moor Medical Practice, Thorne, DN8 4BQ
Same Day Health Centre, Town Centre, DN1 2DJ
Routine prebookable appointments are available Monday to Friday 7 am to 8 am and 6.30 pm to 8 pm. Saturday appointments are 9 am to 12.00 pm. Our reception staff can book you an appointment out of practice hours at any of the above locations.
Same day appointments are available 8 am to 8 pm.
Waiting / delays during consultations
We appreciate how frustrating it can be when delayed for a scheduled appointment. There are sometimes unavoidable situations which have an impact. For example, a diagnosis made during the consultation which may need further explanation or an emergency situation which is identified when examining a patient.
We will do our best to minimise delays, but please help us by considering the following when making an appointment.
One appointment is for one patient.
Patients who have a few items to discuss should request a longer appointment time when booking, otherwise the doctor may ask the patient to book a further appointment.
Home visit requests, whenever possible, should be made before 10.00 am. Please call only if the patient is too ill or disabled to attend the surgery.
All our health care professionals speak English. Dr Mohan is fluent in Hindu, Urdu and Punjabi languages. A translator/interpreter can be provided on request. Prior notice must be given to the receptionist at the time of booking the appointment to ensure the availability of a translator/interpreter.
The premises have suitable access for disabled persons using manually operated wheelchairs
Disabled patients may use the staff car park at the front of the premises when attending for appointments. Disabled parking areas are available in the rear car park next to the back door, which has access via a ramp. Please inform reception if you wish to use this entrance.
Patients can access the upper consulting rooms, via the stair lift, please inform reception on arrival if you wish to use the stair lift and they will assist you.
We provide a comprehensive service for childhood, adult, holiday and flu vaccinations. We can also provide vaccinations required for your employment.
If you are planning to go abroad for your holiday or business and you may require vaccinations. Please complete & submit the form below, print a copy of the holiday requirement form at the bottom of this page and hand into reception or collect a form from reception.
We will then contact you to book an appointment for your vaccination/s if required and/or offer travel advice.
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|IMMUNISATION FOR FOREIGN TRAVEL|
A significant proportion of the doctor's workload relates to requests for medical sickness certificates.
For illnesses that lasts up-to 7 days - complete a self certification which is available from your employer or can be downloaded from the HMRC website. http://www.gov.uk/taking-sick-leave
Illnesses lasting longer then 7 days you will require a sick note from the doctor. The doctor will need to either see you at the beginning of the illness, or see evidence from another doctor (hospital correspondence) before an initial sick note can be issued.
Follow-on sick notes can be requested by contacting the receptionist on the day it is due. (An appointment is not always necessary). Follow-on sick notes are not considered urgent and can be back dated.
GP Trainees/Medical Students
GP Trainess/Medical Students
We are a training practice which undertakes training for GP Registrars and Foundation Year 2 doctors.
A GP Registrar is a fully qualified doctor undertaking additional training and will be at the practice for periods of 6 to 12 months. A Foundation Year 2 doctor (F2) is a doctor in training taking on further responsibility for patient care under clinical supervision. Their placements will be for periods of 4 months. You may be offered an appointment with trainees when requesting a GP appointment.
Training for Medical Students is also undertaken during the course of their 3rd & 4th Year of training. They will be at the practice for a period of 7 weeks, approximately 4 or 5 times per year. They have access to view your medical records as part of their tuition and for audit purposes. They are bound by the same principles of confidentiality as all healthcare professionals.
Other Primary Medical Services
Other Primary Medical Services
Out of hours cover is provided for URGENT problems by the Out of Hours Service. Dial the practice number 01302 890108 and your call will be transferred to the Out of Hours Service. Alternatively, call direct on 0300 123 9990
Doncaster Same Day Health Centre, Cavendish Court, South Parade, Doncaster DN1 2DJ
The Doncaster Same Day Health Centre is open 8 am to 8 pm every day of the year, but you must ring for an appointment on 0300 123 3102
111 when it's less urgent than 999. The NHS 111 service is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. It is a fast and easy way to get the right help, whatever the time
The NHS choises web site provides information relating to all NHS services and includes a symptom check please visit www.nhs.uk
Change of Circumstances
Change of Circumstances
To keep our records up to date, please inform the reception of any change in circumstances, such as address, telephone number etc.
The Practice is obligated under a Government directive to keep up to date records of all children aged 0 – 5 years and 5 – 18 years of age in full time education. Please ask at reception for a ‘notification of change of circumstances of children’ form. This form will help us record a primary carer, health visitor 0 –5 years, school nurse 5 – 18 years, and school.
How we use your information
This privacy notice explains why we as a Practice collect information about our patients and how we use that information.
Dunsville Medical Centre manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
- Data Protection Act 1998
- Human Rights Act 1998
- Common Law Duty of Confidentiality
- Health and Social Care Act 2012
- NHS Codes of Confidentiality and Information Security
As data controllers, GPs have fair processing responsibilities under the Data Protection Act 1998. In practice, this means ensuring that your personal confidential data (PCD) is handled clearly and transparently, and in a reasonably expected way.
The health care professionals who provide you with care maintain records about your health and any NHS treatment or care you have received (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.
NHS health records may be processed electronically, on paper or a mixture of both; a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by this GP practice may include the following information:
- Details about you, such as address and next of kin
- Any contact the practice has had with you, including appointments (emergency or scheduled), clinic visits, etc.
- Notes and reports about your health
- Details about treatment and care received
- Results of investigations, such as laboratory tests, x-rays, etc.
- Relevant information from other health professionals, or those who care for you
The practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. However, we can disclose personal information if:
- It is required by law
- You provide consent – either implicitly or for the sake of their own care, or explicitly for other purposes
- It is justified to be in the public interest
- Some of this information will be held centrally and used for statistical purposes.
- Where we hold data centrally, we take strict and secure measures to ensure that individual patients cannot be identified
Information may be used for clinical audit purposes to monitor the quality of service provided, and may be held centrally and used for statistical purposes. Where we do this we ensure that patient records cannot be identified.
Sometimes your information may be requested to be used for clinical research purposes – the practice will always endeavor to gain your consent before releasing the information.
Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.
Patients can object to their personal information being shared with other health care providers but if this limits the treatment that the patient can receive then the doctor will explain this at the time.
Should you have any concerns about how your information is managed, or wish to opt out of any data collection at the practice, please contact the practice, or your healthcare professional to discuss how the disclosure of your personal information can be limited.
Patients have the right to change their minds and reverse a previous decision. Please contact the practice, if you change your mind regarding any previous choice.
Objections / Complaints
Should you have any concerns about how your information is managed at the practice, please contact the Practice Manager. If you are still unhappy following a review by the practice, you can then complain to the Information Commissioners Office (ICO).
Consent for SMS messaging
If you provide us with your mobile phone number we may use this to send you reminders about any appointments or other health screening information being carried out.
Respecting Patient Confidentiality
Please respect the privacy of other patients when waiting to be seen at the reception desk. If you need to speak to the receptionist in private please inform her.
Please do not ask the receptionists for confidential information about friends or members of your family. This may include test results, whether they have an appointment, whether they are on the premises etc. If you are expecting someone to collect you from the premises or are meeting them at the surgery, please inform the receptionist.
Thank you for your understanding.
Please follow the link below to find out how your information is being shared with the integrated Doncaster Care Record.
If you care for someone with severe illness/disability or someone cares for you, please ask at reception for an ‘Identifying Carers’ Proforma, or complete the form below.
Making it Work
Making it Work
Accept that you have some responsibility for the health of yourself and that of your family.
Inform us if you change your name, address or contact number to enable us to keep our records correct.
Inform us as soon as possible if you cannot keep an appointment.
Try to attend the surgery whenever possible.
Please treat our staff with courtesy.
We cannot deal with a problem if we are not aware of it.
GP appointments are booked at 10 minute intervals, please be patient if you are kept waiting after your appointment time, it may be you who requires longer than 10 minutes in the future.
PLEASE BE A PATIENT PATIENT.
Practice DNA Policy
Appointments which are made and not kept or cancelled incur cost to doctors, nurses and administration staff in terms of time and also deny other patients of the opportunity to be seen. Due to the number of patients failing to attend for their pre-booked appointments, the practice will enforce the following policy.
If you fail to attend an appointment without informing us we will write to you, then if you fail to attend for a further appointment we shall write to you for a second time advising that if you fail to attend any future pre-booked appointment you may be removed from the practice list.
Our Practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the manager, who will be happy to address your concerns.
However, abuse of any kind, physical or verbal, will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.
Please do not use social media sites such as Facebook, Twitter etc, to add derogatory comments regarding the Practice as this may be seen as a breach of our Zero Tolerance Policy and could lead to you being removed from our practice list. If you have any comments or complaints, please put them in writing to the Practice Manager.
Complaints, Suggestions & Compliments
Complaints, Suggestions & Compliments
Your comments and reviews are important to us and we will be happy to receive your feedback regarding the provision of personal medical services. We would also welcome any comments on things you appreciate about us. You can leave your comments on the NHS CHOICES website at www.nhs.uk or in the suggestion box in the patient waiting room. We also invite you to tell us about your care, good or bad, to help improve our service to you and others. Please visit www.iwantgreatcare.org or ask at reception for a copy of the survey.
We have an in-house complaints procedure should you feel the need to complain about any of our services. Complaints in the first instance should be addressed to the Practice Manager who will ensure appropriate steps are taken to deal with the matter as quickly as possible.
This is completely confidential so please feel free to speak your mind.
Please do not use social media sites such as Facebook, Twitter etc, to add derogatory comments regarding the Practice as this may be seen as a breach of our Zero Tolerance Policy and could lead to you being removed from our practice list. If you have any comments or complaints, please put them in writing to the practice Manager.
If you do have cause for complaint and you feel it has not been dealt with in a satisfactory manner you can contact:
Central Contact Centre
PO Box 16738h
Tel: 0300 311 2233
Freedom of Information
Freedom of Information Act
The practice has adopted and maintains a publication scheme, which is approved by the Information Commissioner. The information available to the public is listed under seven classes.